Privacy Policy

This Privacy Policy applies to the collection, use, disclosure and handling of personal information by Phan Campbell & Associates Pty Ltd (ACN 064 627 998) and Phan Campbell & Associates Lawyers Pty Ltd (ACN 667 793 197) (collectively “Phan Campbell & Associates”, “PCA Group”, “PCA”, “we” or “us”), including personal information collected via our www.phancampbell.com.au website (the “Website”).

 PCA is committed to protecting the privacy of individuals and is bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Commonwealth) (the “Act”). We will only collect, use or disclose personal information in accordance with the Act and this Privacy Policy.

 Your use of the Website is also subject to the PCA Website Terms & Conditions.

 We do not sell, trade, or rent your personal information to others for any reason.

1. What is “personal information”?
  1. The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
    1. whether the information or opinion is true or not; and
    2. whether the information or opinion is recorded in a material form or not.
  2. If information do not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
2. What information do we collect?

We collect personal information about you when you contact us, use our services, visit our website or deal with us in some other way.

During the course of providing our services, we may collect and hold a range of personal information, including:

  • Information about your identity — including your name, address, telephone number, date of birth, gender and marital status, tax file number, tax residency status and occupation;
  • Information that we require to identify you, including passport, driver’s licence or other documentary evidence as required by law;
  • Financial and transaction information (including information about your assets and financial situation);
  • Information regarding your interactions with us; • Information about the services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those services or to respond to your enquiries;
  • Information that you provide to us directly through our network or indirectly through our network or website;
  • When you visit our website — your location information, IP address, mobile device, network information and any third‐party sites you access; and
  • Other personal information we require from time to time to manage your business relationship with us.

 

We may also collect information about you from other people and organisations, such as:

  • Other PCA Group entities;
  • Our authorised representatives;
  • Your representatives ‐ current and former accountant, solicitors, brokers, conveyancers, agents and medical professionals;
  • Third party companies or agencies such as referral partners;
  • Law enforcement agencies and other government entities; and
  • Publicly available sources of information (e.g. public registers or social media).

 

We may also collect sensitive information about you, including health information, credit checks and criminal background checks.

3. How we collect your personal information
  1. We may collect personal information from you whenever you input such information into the website.
  2. We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
4. Purpose of collection
  1. The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
  2. We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
  3. By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. In We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
5. Storage and security of your personal information

We will take reasonable steps to keep any personal information we hold about you secure. However, except to the extent liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.

We may store your files in hard copy or electronically in our ordinary IT systems. These may include Australian-based cloud servers or the servers of third parties within Australia.

6. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by [our privacy officer] and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

Their contact details are as follows:

Phone1300 363 992
MailDirector of Compliance
Office of the Australian Information
Commissioner
GPO Box 5218
Sydney NSW 2001
Websitewww.oaic.gov.au
7. Overseas transfer

Your personal information may be transferred overseas or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your personal information may be sent. If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia’s, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.

8. How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us on [email protected]

The PCA Difference:
All-Inclusive Accounting, Finance and Legal Solutions

What differentiates PCA is our deep expertise and thorough commitment to providing a fully-rounded accounting, legal and finance services to all clients. We refrain from a fragmented service approach, instead choosing to unite each piece under one comprehensive strategy. Your trust in us paves the way for a collaborative partnership wherein we’ll work side by side, enabling you to traverse your financial growth and the labyrinth of law confidently.

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Phan Campbell & Associates and Phan Campbell & Associates Lawyers acknowledges the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.

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